Security Tech Support Technician

Forming part of the Group Security Tech Support team, you will play a key role in supporting the installation handover and ongoing maintenance of physical and electronic security systems across JD Sports Fashion plc locations.

Key Details:

• Working hours: 39hours per week
• Work modality: Hybrid standard model.
• Location: Alicante (Polígono de Las Atalayas)

In your day-to-day, you will:

• Ensure the efficient operation of the Security Tech Support Helpdesk and manage incoming emails and phone enquiries.
• Operate the out-of-hours support service on a rotating basis with the tech team.
• Liaise with the Projects team to guarantee timely completion of snagging tasks after installation handover.
• Maintain accurate tech support inventory sheets with selected contractors and ensure all usable security equipment is efficiently redeployed.
• Utilise remote access tools for alarm panels, CCTV and EAS systems to perform configuration changes and reduce external engineer callouts.
• Complete service checklists for all contracted engineer security system maintenance visits.
• Verify correct programming and configuration of all newly installed, replaced, or upgraded security equipment across JD sites.
• Liaise with maintenance engineers to ensure full completion of tasks and accurate data reporting before leaving site.
• Ensure proper use of the RT Ticket System and other internal software tools, closing maintenance issues within expected timelines.
• Verify that expenditure on additional security equipment is properly authorised.
• Support ad-hoc projects and any other tasks requested by the Group Security Installations & Tech Support Manager.
• Maintain strict confidentiality regarding all company information and ensure documentation is securely handled and stored.

What are we looking for?

• English B2
• Knowledge of electronic security systems, including:  Intrusion alarm systems, CCTV systems, Access control solutions
• Availability to work on rotating shifts
• Education in telecommunications or microcomputer systems and networks will be valued.

What can we offer you?

• Annual performance-based bonus.
• Flexible compensation package (medical insurance, meal vouchers, transport, childcare…).
• Employee discount.
• Personalised development plan and career path within an international environment (JD Group).
• Large training catalogue covering both hard and soft skills (languages, technical training, etc.)
• Access to on-site sports facilities